Information Technology Company (ITC) provides a complete offering of services that are designed to ensure successful project completion and long term Data Center health.  These ITC managed services are based on a fixed cost-not-to-exceed price that has been developed to control the potential for runaway expenses associated with a project of this nature.  The customer knows in advance the cost for project completion.

The ITC managed services are guaranteed for a successful completion.  Any problems that are encountered with any task or service are the responsibility of ITC.  We will work the issue until all problems are resolved and the desired results obtained.  The tasks are not complete until the customer approves and accepts.  This simple philosophy of responsibility and accountability assures a new level of customer care to all projects.  The customer is always guaranteed that the task will be completed to their satisfaction, at the fixed price specified.  No surprises or disappointments.

ITC services encompass a broad range of data center oriented tasks that cover every aspect of business operation.

· Hardware and Software Acquisition Planning

· Requirements Analysis and Specifications Development

· Data Center Pre-Installation Preparation

· Hardware Installation and Configuration

· Software Installation, Configuration, and Customization

· Performance Analysis

· Computer System Integration with Enterprise Infrastructure

· Data Center Procedures Development

· Operation, Administration, and Support Training

· Remote Operation Control and Monitoring.

· System Hardware & Software Technical Support.

· Help Desk.

· Disaster Recovery Design and Planning

· Data Center Relocation

· Short Term Staff Augmentation during Critical Projects

ITC can customize a customer care plan that will provide the service level desired at a managed cost designed to alleviate the burden of full-time employee staffing.  The best features of lower cost, 24x7 availability, guaranteed results, and complete control can be realized immediately with ITC Services.

Defect Hotline Service Package

ITC offers telephone hotline support to assist in the resolution of operational problems encountered with the installed hardware in your data center.  This service covers the IBM System/390 and zSeries product family including Integrated Server (Type 3006), Multiprise 2000 (Type 2003), Multiprise 3000 (Type 7060), Parallel Enterprise Servers (Type 9672), zSeries 800 (Type 2066 ), and zSeries 900 (Type 2064).  This support encompasses:

· I/O Facilities

· Operational, Administrative and Support Function Difficulties

· Failures encountered during the use of the CPU

· Hardware Configuration Assistance

· Maintenance Planning, Scheduling, Coordination, and Response Escalation

· Problem Management.

Onsite Assistance

ITC provides on-site system administration and support activities for both government and commercial data centers and IT infrastructures.  This On-Demand Service provides for a senior systems engineer available on-site at the customer’s facility as needed. 

This valuable service package provides world-class expertise for zSeries/S390 mainframe and all other IT  projects.

· Operational, Administrative and Support function difficulties

· Hardware failures encountered during normal  processing

· Hardware Reconfiguration Assistance

· Maintenance Planning, Scheduling, Coordination, and Response Escalation

· Problem Management

· Software Support of Operating System and Program Products

· Performance Monitoring and Enhancement

· Configuration Management

· Security Management and Access Administration

· Remote Monitoring Service

IBM z Series/S390 Mainframe Training Package

ITC provides on-site training on the IBM z Series/S390 mainframe systems.  Training is provided for any IBM System/390 mainframe model.  The training course addresses the following:

· Installed features identification and location

· System Power On and Power Off Procedures

· Hardware Diagnostics

· Startup and Shutdown Procedures

· Error Recovery Procedures

· Problem Diagnosis Procedures

· Backup and Recovery Procedures

· LAN Operation Procedures

· Operational Features and Procedures

· Mainframe Operating System Console Use