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Information Technology Company, LLC

Information Technology Company (ITC) provides a complete offering of services that are designed to ensure successful project completion and long term Data Center health. These ITC managed services are based on a fixed cost-not-to-exceed price that has been developed to control the potential for runaway expenses associated with projects of this nature. The customer knows in advance the cost for project completion.

The ITC managed services are guaranteed for a successful completion. Any problems that are encountered with any task or service are the responsibility of ITC. We will work the issue until all problems are resolved and the desired results obtained. The tasks are not complete until the customer approves and accepts. This simple philosophy of responsibility and accountability assures a new level of customer care to all projects. The customer is always guaranteed that the task will be completed to their satisfaction, at the fixed price specified. No surprises or disappointments.

ITC services encompass a broad range of data center oriented tasks that cover every aspect of business operation.

· Hardware and Software Acquisition Planning

· Requirements Analysis and Specifications Development

· Data Center Pre-Installation Preparation

· Hardware Installation and Configuration

· Software Installation, Configuration, and Customization

· Performance Analysis

· Enterprise Integration

· Data Center Procedures Development

· Operation, Administration, and Support Training

· Remote Operation Control and Monitoring

· System Hardware & Software Technical Support

· Help Desk Staffing

· Disaster Recovery Design and Planning

· Data Center Relocation

· Short Term Staff Augmentation during Critical Projects

· Federal Information Security Management Act (FISMA) Auditing

ITC can customize a customer care plan that will provide the service level desired at a managed cost designed to alleviate the burden of full-time employee staffing. The best features of lower cost, 24x7 availability, guaranteed results, and complete control can be realized immediately with ITC Services.

Onsite Assistance

ITC provides on-site system administration and support activities for both government and commercial data centers and IT infrastructures. This On-Demand Service provides for a senior systems engineer available on-site at the customer’s facility as needed.

This valuable service package provides world-class expertise for zSeries/S390 mainframes, IBM p Series (RISC/6000),

IBM i Series (AS/400), and all other IT projects.

· Operational, Administrative and Support functions

· Hardware Reconfiguration Assistance

· Maintenance Planning, Scheduling, and Coordination

· Problem Management and Response Escalation

· Software Support of Operating System and Program Products

· Performance Monitoring and Enhancement

· Configuration Management

· Security Management and Access Administration

· Remote Monitoring Service